Report an Issue / Submit Enquiry
Submit a ticket for municipal service faults, water leaks, refuse delays, billing queries, or general enquiries and receive a reference number to track resolution.
Municipal Support Center
Welcome to the City of Harare Enquiry and Complaint portal. Submitting a ticket here routes your request directly to our customer care officers and field dispatch teams.
Urgent Water & Hazard Dispatch
For major sewer bursts, clean water main leaks, or hazardous road blockages, please call our emergency dispatch hotline directly so field crews can respond immediately.
Already Logged a Ticket?
Track live progress & updates for an existing enquiry.
Submit Ticket / Report Incident
Fill out the form below. Please provide accurate location and contact details so municipal field crews and customer care officers can assist promptly.