Departments
Departments
Town Clerk's Office
Town Clerk's Office

The Town Clerk's office is made up of five key divisions namely: Audit, Information Communication and Technology (ICT), Corporate Communications, Supply Chain and Monitoring & Evaluation over and above his responsibility to provide an integrated development planning, performance management and reporting, and high-level co-ordination of municipal entity oversight.

Chamber Secretary
Chamber Secretary

Mr Charles Kandemiri is the Acting Chamber Secretary for City of Harare his office is located at Town House. He heads theChamber Secretary's Department. The Department is established in terms of the Urban Councils’ Act Chapter 29:15 and is responsible for central administration and secretarial services to Council.The Chamber Secretary is responsible for both the procedural and administrative functions of Council.  He ensures that:Committees of Council are properly constituted;Business is conducted in compliance with legislation, standing orders and corporate governance principles.Capacity building for Councillors;Effective public participation in Council’s decisions;She provides legal advice to Council and departments of Council;She deputises the Town Clerk in his absence;Handles twinning arrangements with other cities.

Finance
Finance

The Finance Department is located at Rowan Martin Building (RMB). Mr. Stanley Ndemera is the Acting Finance Director.VisionThe Finance department through teamwork approach aims to be:Highly productive;Highly efficient;Highly economical in the use of resources available to it;Highly effective in the supply, use and dissemination of quality financial and accounting information;Accountable.Mission StatementTo provide a transparent and effective financial and accounting management service to Council Committees, Departments, Central Government and to all other stakeholders on an efficient and professional basis.Core ValuesIntegrity, Honesty and Openness;Disciplined and productive workforce;Quality Service;Team Work;Continuous improvement;Respect for individuals.Banking detailsAcc Name: City of HarareBank: CABS, 4th StreetFor Online Banking: 1002733316For RTGS: 1003655211

Harare Water
Harare Water

The Harare Water Department is located at Old Mutual House corner Second Street and Speke Avenue. Engineer Mabhena Moyo is the Acting Harare Water Director.VisionTo be a world class provider of sustainable potable water and waste water services by year 2020.MissionTo provide all consumers with affordable quality water and waste water services all the time.Core ValuesIntegrityInnovationCommitmentTeam WorkHonestyCustomer SatisfactionBrief OverviewHarare Water is mandated to:Supply potable water to Harare and the surrounding local authorities of Chitungwiza,  Epworth,  Ruwa  and  Norton  Town  Councils  with  a combined estimated total population of about 4.5 million people.Provide sewerage services to Harare Municipality with an estimated total population of about 2.5 million people.In discharging this critical mandate, the City is experiencing greater than ever  pressure  to  improve  the  quality  and  reliability  of  service  provision against aged and inadequate  infrastructure,  ever depreciating raw water quality,  poor  revenue  inflows,  insignificant  external  support,  and  ever increasing arrears among many high level challenges.

Works
Works

The Department of Works is headed by Engineer Chawatama. The department is headquartered at Cleveland House. The department is a multi-disciplinary engineering arm for the Municipality of Harare responsible for the maintenance and upgrade of the City’s infrastructure.MissionOur mission is to provide world class engineering solutions for the Harare metropolis and beyond. ValuesIssues close to our hearts are Safety, Health, Environment and Quality (SHEQ).  The Department is driven by being fair to all our employees and a high degree of communication across  all levels.

Health Services
Health Services

The Health Services Department is headed by Dr Prosper Chonzi. His office is at Rowan Martin Building. The Health Services Department is charged with the responsibility of providing Primary Health Care services to the residents of Harare and ensuring the general health of residents. With its Head Offices situated at Rowan Martin Building (RMB) and its major services provided at two Infectious Disease Hospitals (Wilkins and Beatrice Road Infectious Disease) and a network of clinics that span the whole city. The department's growth or formation is traceable to 1915 when it was known as the Sanitary Department with a thrust on the control of flies and mosquitoes.VisionThe City Health Services Department to provide WORLD CLASS PRIMARY HEALTH CARE SERVICES by 2025.MissionTo provide world class primary health care services through the provision of comprehensive health services, education and promotion of good health, environmental health management, curative and rehabilitative care targeted at the most health vulnerable residents of Harare.Core ValuesThe department will be driven by the following core values:TruthfulnessRespectTeamworkCommitmentCommunicationInnovationStrategic FocusStrategic focus is the ability of an organisation to harness and direct all resources in one chosen direction. In order to achieve the vision as stated above, the department will focus or start moving in the following strategic direction.Strengthening and Capacitating DistrictsService delivery in the department is hinged at district level and the department believes that it will leverage and maximize the health impact of various programmes if it capacitates the districts.Quality AssuranceThe department will only become world class when it provides a quality service. The department plans to match and exceed international quality standards. It will seek to ISO certify most of its procedures and practices and all sections will be encouraged to benchmark with the best. The department will require, as a minimum, all sections to have standard operating procedures.Mainstreaming Child HealthThe department will work towards a deliberate strategy aimed at achieving an Integrated Management of Childhood Illnesses (IMCI). Already the opening of a paediatric opportunistic infection clinic at Beatrice Road Infectious Diseases hospital is a first step towards a child HIV/AIDS health care service that will be rolled out to all the clinics.The HIV/AIDS ChallengeHIV/AIDS is the biggest health challenge facing the country and the city. It is the single biggest direct and indirect cause of morbidity and mortality. HIV/AIDS is also an important factor in almost all health programmes and this plan recognises the importance of a integrated approach.Priority Health IssuesThe department recognises that the city is facing numerous environmental challenges and that the city is sitting on numerous public health time bombs. Priority will therefore be given to strengthening the disease surveillance and epidemic preparedness and response capacity of the department and the city. The strategic plan also recognises the need to intervene to address the high morbidity and mortality due to cardiovascular diseases and malignancies, the need for more effective management of these conditions in a district hospital set up, the need for secondary level of care (district hospitals), the need to have a viable programme or mentally ill patients and the need to keep malaria out of Harare.Access to Essential DrugsAccess to health would be meaningless if patients leave the health institution without the requisite drugs. This plan recognises the importance of ensuring and sustaining 100% availability of vital drugs and 80% essential drugs in all the computerised stock management system.Organisational Development an TransformationThe successful implementation of this plan presupposes that the department fundamentally changes or transforms the way it transacts business with particular thrust on the following:Every employee should do what he or she is expected to do.The department needs to clearly define the city health way of doing things.The department will work like clockwork and do the right things right at the right time and work with surgical precision in all its operations.There are several skills or core competencies that the department has mastered over time. There is need to deliberately work on developing these organisational capabilities.Infrastructure DevelopmentThe department envisages the expansion of the city's health infrastructure in the next five years to address the "new health demands". This development will address the following areas:Address the new health demands of the low and medium density suburbs through the conversion of the Family Health Services to Satellite Clinics.The health care needs of the Central Business District (CBD) through the provision of a Satellite and Maternity health care service in the CBD.The refurbishment of existing infrastructure and equipment.The department has:-12 polyclinics – (three clinics in one with Maternity Unit, Primary Care Clinic and Family Health Services Clinic). These are located predominantly in the high density areas.Seven Primary Care Clinics15 satellite clinics. These will soon be 16 with the opening of Budiriro Phase 5 Clinic.Six Family Health Service ClinicsFour Dental Clinics.Gershon Dental at BRIDH is the largest and the rest are located within the polyclinics.  Ideally each polyclinic should have a Dental Unit.Two Infectious Diseases Hospitals. Beatrice Road and Wilkins Hospital.Two specialist services:Medical Examination Centre which is critical diagnosis and treatment of communicable diseases. The City intends to take over the issuing of Food Handlers Certificates and this will be performed at MEC.Genito-Urinary Centre – an ideal clinic for the treatment of Sexually Transmitted Infections. We have recently opened a Cervical Cancer Screening Clinic here.Strengthen The Utilisation of The Health Service FundExperience in the public sector has shown that retention and use of user fees at local level enhances the effectiveness of the health system. The city has a policy where it retains clinic fees for emergence and essential requirements. This policy has worked very well to ensure that the clinics and hospitals are kept functional. In fact it is partially through such policy that the city health service delivery remained functional when other services in other departments had grind to a halt in the past few years. However lately there has been a policy reversal.Cooperating Partners Policy and RoleThere is a renewed interest in health by various development partners. The department welcomes cooperating partners. Efficient coordination of the efforts of the various partners is important in ensuring optimal use resources. The entry and exit point for all partners in the department is the Director of Health Services' offices in Rowan Martin Building (RMB). Partners are expected to work within the department's vision and mission and the parameters set out in this strategic focus. Partners will operate with express written approval or Memorandum of Understanding from the department. The department will establish a one stop shop office under the Director of Health Services that will handle timeously all issues to do with partners. The department has identified several project and programmes it is working with partners and would want to further develop this partnership. These are include and are not limited to the following:Supply, procurement and distribution of drugs, vaccines and other medical sundries.Research and development.Health promotion, preventive health services, epidemic preparedness and response.STI/HIV/AIDS/TB prevention and treatment.Utilisation of Training Facilities at the Genito Urinary Center for STI and other health issues.Procurement and distribution of nutrition products and programmes.Procurement of equipment and other hospital/clinic supplies.Human resource development and organisational development programmes.Completion of buildings in Kuwadzana phase five clinics, Budiriro phase four clinic and Wilkins Hospital wards.Expanding and diversifying the service provisions at all council clinics especially those in the low and medium density suburbs.Setting up a mobile health service.Development of a Central Business District health service.Utilisation of excess capacity at the city health institutions.Complimentary Role of The Private Health SectorA Significant proportion of Harare resident access private health care. The city has a fairly developed private healthcare industry that currently complements the public health sector. However, this industry has been largely self-regulating and over time the industry structure has developed some monopolistic an oligopolistic tendencies and allegations of profiteering have been made. While the department recognises the important role of the private health sector in the provision of health services in the city, the City Health Department as the health planning authority in the city, needs to work closely with the Ministry of Health and Child Welfare to regulate and ensure an efficient private health care industry.

Human Capital
Human Capital

The Human Capital Department is currently headed by Mr Bozman Matengarufu on acting capacity. The Human Capital activities are anchored on the following Human Capital Strategy:VisionTo attain excellence in human capital services by year 2017.MissionTo achieve excellence in the sourcing and deployment of skills, ensuring a harmonious industrial relations climate, attractive and sustainable remuneration, continuous staff development, welfare and safe working environment.Core ValuesThe Core Values indicate what we hold dear and are the platform from which we derive effectiveness. Our core values as a department drives our strategic priorities and focus and are as given below:CommitmentProfessionalismIntegrityLoyaltyTeamworkInnovationDependabilityThe Strategic Priorities/FocusThe Department crafted some key strategic priorities for the next 5 years which are:-To lead a Council wide approach to the support, reward, development and management of staff so that consistent levels of high performance are the norm.To build institutional capacity to achieve successful change in the short and long term, providing support for and building the leadership capabilities of managers.To establish and maintain effective relations with staff, individually and collectively and with their recognized Trade Unions to achieve high levels of employee engagement.To develop an environment that fosters employee well-being, respect for diversity and difference and in which there is no tolerance of unfair discrimination.To develop a manpower plan, in terms of size, composition and competence, integrated with financial and service planning, that underpins Council’s strategic aims.To develop and deliver Human Capital Management Information Systems, policies, procedures and provide a cost effective structure which actively supports increased levels of devolution of Human Capital responsibilities to user departments.To develop a customer focused role for Human Capital staff who become recognized and respected for the value they add to the work of Departments and the support through partnership they provide to managers.Key Enablers/Success FactorsHave a viable and equipped training centre by December 2014.Synergies with educational and professional institutions.Creation of a Skills database.Introduction of an electronic register.Embrace principles of performance management in a fair and transparent manner.Functional staff offices that have requisite staff.An efficient and effective HRMIS responsive to staff needs.Availability of well stocked and affordable canteen facilities to cater for employee welfare.Availability of an efficient grievance handling and employee relations system.Compliance with legislative and statutory requirements.Have a properly graded structure by December 2012.A robust human capital accounting system by December 2012.An optimal balance between tools and human capital.A succession planning system in place.Sound recruitment and promotion policies.

Housing & Community Services
Housing & Community Services

The Housing and Community Services Department is currently headed by Mr F. Machipisa on an acting capacity who is based at Rememberance Drive in Mbare.