Prepaid Water Token Vending & Recharge Guide
The City of Harare provides convenient, instant prepaid water token purchasing for all residents equipped with municipal smart meters. Purchasing tokens ensures uninterrupted water supply and transparent usage tracking.
Ways to Purchase Water Tokens
- Online Ratepayer Portal: Purchase directly through the official Harare e-Services portal using EcoCash, ZimSwitch, InnBucks, or Visa/Mastercard.
- District Offices & Paypoints: Visit Town House, Rowan Martin Building, or any Harare City Council district office to pay via POS or cash.
- SMS & Banking Apps: Partnered financial institutions and mobile money services support direct water token generation via USSD.
Required Details for Recharge
Always ensure you have your 11-digit Municipal Smart Meter Serial Number or Water Account Number ready when initiating a token purchase.
Need Help or Meter Support?
If your purchased token does not enter automatically or if your smart meter displays a fault code, please contact our 24/7 Water Support Desk at 0800 4272 or submit a support ticket via our online portal.