HARARE ,THE CAPITAL CITY
•IS FACING A MYRIAD OF CHALLENGES IN SERVICE DELIVERY,THESE ARE COMMON CHALLENGES IN GROWING CITIES IN DEVELOPING COUNTRIES
•WATER SUPPLY CHALLENGES
•SANITATION AND ENVIRONMENTAL DEGRADATION
•RURAL TO URBAN MIGRATION ,URBAN TO URBAN MIGRATION –EXERT PRESSURE ON SERVICES
•LOW INVESTMENT ACTIVITIES AND INADEQUATE EMPOWERMENT PROGRAMES
A CLEAR AND ROBUST STRATEGY BECAME CRITICAL
•2012 - developed a strategic plan for 2025 vision
•Strategic Plan was adopted in 2012
•The Process involved
●Use of consultants
●Stakeholder consultation through the consultant
●Employee consultation at department level
•Harare to achieve a World Class City Status by 2025
TENATS OF THE VISION
•Livable and sustainable urban form
•Litter Free Environment
•Safe and secure Environment
•Affordable and decent housing
•2012 – 2013…. (shared vision, responsive structures, best practices)
•2014 – 2016…..Interactive ( litter free, risk compliance, integrated ICT, responsiveness, capacitation)
•2017 – 2020….. Customer Satisfaction ( e governance, pothole free road network, affordable social housing, sustainable development, bankable organization)
•2021 – 2025……World Class City Status (beautiful vibrant City, safe and secure City, quality service delivery, wealth creation and prosperous, high performance, well governed City
➢RBM as a performance measurement tool since 2013.
➢Development of Departmental Strategic Plans .
•Review of Strategic Plan to make it RBM compliant .
•Strategic Plan with a focus on milestone 2017-2020 -Harare to achieve 75% customer satisfaction by 2020.” and revised values
•Development of 100 day goals
•Adoption of Rapid Results Approach
CITY OF HARARE COMPLYING WITH THE NATIONAL AGENDA
•Government Promulgates National Blue Prints that set the development agenda.
•Current Government Blue Print…. ZIMASSET.CLUSTERS -
•RBM -A Critical Component of ZIMASSET: Being implemented in the City
•To have one stop shop with delegated powers for layout plan circulations and approvals.
•Remove all illegal ranks.
•Establishment of one stop shop for issuance of all City licences.
•To increase access to portable water from the current 45% to 55 % and reduce pollution from the current 2.5 milligrams per litre to 2 milligrams per litre by Dec 2016.
RRI GOALS cont.…
•Increase compliance with refuse collection schedule from current 60% to 90% by 31 December 2016.
•Reduction of overtime by 50%.
•Update, review processes, policies and procedures to 100% of all critical Council activities.
•FOCUS ON RESULTS AND OPTIMUM USE OF AVAILABLE RESOURCES .
• TRANSFORMATION OF WORK ETHIC